Retentions Advisor

Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Retentions Advisor to work from their offices in Wrexham. 

For the successful Retentions Advisor our client is offering:

• Salary up to £25,000 per annum
• Monday to Friday 8.30am till 5.00pm
• Permanent position
• Benefits: Free parking, 20 days + Bank Holidays + Pension

The role - Retentions Advisor :

• Dealing with a variety of initial queries, remaining customer-focused to find the most suitable conclusion via inbound customer contact 
• Handle enquiries from initial conversation to resolution; providing new contract agreements where necessary
• Manage complaints / feedback from customers to apply alternative services to meet customer expectations
• Provide excellent customer service during each engagement via email, telephone and customer interaction

What our client is looking for in a Retentions Advisor:

• Previous call handling experience and customer service resolution management via telephone call and email experience – ESSENTIAL
• Sales through service calls and/or any negotiation as part of previous service-led roles – DESIRABLE
• Confident Communicator – ESSENTIAL

Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager 

Commutable From: Wrexham, Chirk, Chester, Deeside, Denbighshire, Cheshire, Flintshire 

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.