Outbound Call Centre Advisor

Outbound Call Centre Advisor

Job Type Full Time, Fixed Term Contract

Location: Grimsby, DN31 2LJ

Salary: £22,010.00 - £23,429.00 per annum

Do you enjoy a challenge whilst having the resilience to gather important data via various multiple channels?

If the answer is yes, then they would love to meet you.

The company are looking for several Outbound Call Centre Advisors on a 4-month temporary fixed term contract for their Grimsby office.

The Role

As an Outbound Call Centre Advisor, you will collect Equality, Diversity and Inclusion (EDI) customer data, via multiple contact channels, allowing them to shape its services to reflect their individual requirements. You will need to provide excellent customer service to all of their customers through their "Customer First Value".

You will predominantly be making outbound telephone calls to their customers, to gather household EDI data, so a confident telephone manner and resilience are essential for this role!

What is the company like to work for?

They’re a local housing association with their roots firmly fixed in their Grimsby and Boston communities, emphasised by the presence of their vans and that many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of their customers.

There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.

They’re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.

What additional benefits will I get from working for the company?

• An employee wellbeing package worth up to £1200 annually through their benefits partner Westfield Health
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through their fantastic corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by the company
• 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let’s be there for each other!
• Career Development & Encouragement

What will I be asked to do as an Outbound Call Centre Advisor?

• Contact customers via multiple channels Including: phone, email, social media, SMS, and web chats, but predominantly outbound telephone calls to gather household EDI data.
• Entering data into the Customer management system ensuring that your data collection sources are accurate.
• Have an understanding of General Data Protection Regulations
• Supporting key business administrative tasks.
• Creating and updating customer records using the relevant system
• Effectively signposting customers to the relevant internal departments
• Meeting agreed targets and helping to support the delivery of their objectives.
• Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills.
• Gaining a good understanding of the culture, values, vision, procedures, and policies of the company

What skills, attributes and experience will I need as an Outbound Call Centre Advisor?

• Minimum Excellent attention to detail and accuracy for inputting data records.
• Ability to communicate effectively with customers via telephone.
• Proficient in the use of ICT systems especially Microsoft packages
• Passion to work in a fast-paced multi-channel customer service centre environment, work experience in a similar role is desirable but not essential.
• Excellent written and verbal communication skills
• Ability to work on own initiative and prioritise own workload and meet deadlines.
• Excellent time management skills
• High level of drive, conscientious and self-motivation
• Ability to work effectively in a team and as part of a wider team.
• Able to demonstrate their Values. "Customer" First" | "Together" | "Listen Act & Learn".

What opportunities will I have for progression?

They are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that they will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and that they are able to retain their best talent. The natural career progression route that would be applicable to you, is a permanent role within the company at the end of the fixed term contract.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.