Customer Service Representative/Sales Support

We're seeking a Customer Service Representative to join the sales team at a busy manufacturing company in Middlesbrough.

This role focuses on customer service, requiring daily phone and email communication with clients, as well as managing incoming orders via email.

You'll receive training on their in-house MIS system and play a key role in completing tasks assigned by the Office Manager.

We're looking for someone who is a team player and proactive.

Responsibilities:

• Works in a busy office, managing daily tasks and prioritising workloads
• Processes customer orders
• Deals with incoming and outgoing calls
• Provides customers with excellent service using a polite and professional telephone manner
• Educates customers on available products and services
• Assists the busy team with general administration tasks
• Liaises with customers to provide delivery information
• Manages all outgoing post
• Supports the sales team by sending out provided information to customers
• Checks inventory to update customers.

Requirements:

• 2 Years administration experience
• Excellent telephone manner

Desired:

• Customer Service experience
• Order processing experience
• Previous work in manufacturing office
• Business Admin NVQ Level 2 +

For more information please contact Emily Watson from the Middlesbrough Office.