2nd/3rd Line Technical Support Engineer

2nd/3rd LINE TECHNICAL SUPPORT ENGINEER

HARROW

SALARY UP TO £60,000 DEPENDING ON EXPERIENCE

Our client, a Sunday Times 'Best Company to Work for’, now require a Technical Support Engineer to join their team.

Our client currently run systems in the Cloud (365) and On-prem, however, there is a plan to move to all Services to the Cloud (private & public) so this role will be instrumental in shaping the strategy. It would suit someone who was working as 2nd/3rd level on a Help Desk, with some experience of implementing Projects. Alternatively, someone with good knowledge of 365 who is looking to grow skills and experience.

Positive working culture with an experienced team. This role is in addition to current staffing levels. It is office based in Harrow with some flexibility to work from home. Travelling to other offices and operational sites is also part of this role.

IT Support - Windows 365 Administrator

• Ensuring the operational health of the O365 Suite Applications including security, availability, performance, interoperability, and reliability.
• Troubleshoot various Office 365 issues including connectivity and mobility.
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings.
• Develop future strategies for Office 365 products and services.
• Administer and support Office 365 and MS Exchange policies
• Administer and support system backup and disaster recovery processes.
• On-prem and Cloud Infrastructure Management including virtual machines (Hyper V), storage solutions, and networking components.
• Maintaining application & system software at a supported version.
• Regularly validate backup jobs (VEEAM).

Should this excellent Technical Support Engineer role be of interest to you, please submit your CV to Anna Maguire.

Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.