Customer Service - CPD approved
U Transition
Summary
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Overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
Find out here
CPD
Course media
Description
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Modules:
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the Start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Who is this course for?
New business start ups
Anyone working in a customer service environment and for those wishing to improve customer service skills
Career path
Inductions
Core skills training
Apprenticeships
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.