Average Support Advisor salary in the UK

Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to the New Forest, Wiltshire, and South & West Dorset. Reciient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for. We are actively recruiting for a Customer Support Advisor to join our team. Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. As a Customer Support Advisor your responsibilities include: Understand the SLA (Service Level Agreement) targets and assist the team in striving to achieve theseAnswer incoming customer service calls and own the query through to resolution. These queries could include billing issues, overage charges, package amendments or contract terminationsFollowing all set processes for customer support, escalating issues to the Team LeaderEnsuring all correspondence is documented in Salesforce accurately on the business customer relationship management system and actions are followed up to ensure customer expectations are achieved, ensuring that the teams SLAs are adhered to throughout the processHandle overflow calls from other departments, ensuring the best customer journey is kept in mindPropose and implement change as appropriate to ensure company targets are hitProvide basic technical support before escalating to the relevant teamsThe role includes the need for growth of the existing network in the form of product upgrades and expansion of their service packages, to ensure a fully rounded package is maintained to all customers Requirements of a Customer Support Advisor: You will need to be a confident communicatorThe ability to identify opportunities for upselling additional productsComfortable handling inbound callsA quick learner with the ability to easily retain informationYou are driven by targets and enjoy working hard to achieve themYou work well as part of a team whilst focusing on the task in handAt least 1 years’ experience within a customer service environmentYou can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectivesProvide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needsYou have experience completing customer administration and have competent computer skillsAn optimistic and positive approach to your work and any challenges you may faceYou see business growth and change as a good thing, and can see the new, exciting opportunities it could lead toTelecoms experience isn’t essential, but is a big advantage Benefits of a Customer Support Advisor: 25 Days of annual leave, plus bank holidaysThe option to buy or sell an additional 5 days holidayEnhanced Family PayPrivate Medical InsuranceLife AssuranceIncome ProtectionCycle to Work SchemeTech SchemeOpportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potentialFree breakfast - including fruit, snacks, teas & coffees available throughout the dayRegular social eventsFree onsite parking75% discount to Wessex Internet package

A dynamic and progressive Property Consultancy, with 6 strategic offices nationwide, is looking for an efficient Business Support Advisor to join their Towcester office. The Business Support Advisor Role The successful Business Support Advisor will support with various administrative duties and advisory support for charities. The role involves supporting rural teams in the delivery of their work and assisting in the smooth running of the office, offering an excellent level of service. You will be required to prepare various documents, proofread reports and be proficient with Microsoft Word and Excel. Further duties include: Monitoring of emails and managing, filtering and prioritising communicationsDrafting letters/emails to clients including terms of business and invoice covering notesAudio typingFile administration including dead filing and archivingProduction, collation, and logging of invoicesAnswering of telephone and co-ordination of electronic diaries for meetingsProcessing Anti Money Laundering checks in accordance with relevant regulationsPreparing marketing material and use of in-house agency software The Business Support Advisor Previous experience in an administrative positionExcellent telephone manner and interpersonal skillsExperience of working with Microsoft Word and ExcelExcellent organisational skillsAbility to work unsupervised and be able to demonstrate initiativeThe ability to liaise with clients and staff in a professional manner In Return… £28,000 - £32,000Private healthcareEmployee Assistance Programme, including a health plan and annual flu jab35 days holiday per annum (pro rata to working hours) inclusive of bank holidaysPotential for discretionary bonusEnhanced workplace pension scheme operated through The National Employment Savings Trust (NEST)Salary sacrifice schemes for Electric Vehicles and Cycle to Work schemes If you are a Business Support Advisor, considering your career opportunities please contact Gemma Hughes at Brandon James. Ref: GH18526 Business Support Advisor / Administrator / Office Assistant / Business Support / Brandon James

Position: Technical Support AdvisorLocation: Abingdon (OX14)Salary: £25,000 per annum (+ bonus)Hours: 37.5 hours worked over a 5 day week (shifts between the hours of 08:00 - 20:00 Monday - Friday) and 3 weekend dates in every 7/8 weekends (10:00 to 17:00)Experience: Technical Support, Troubleshooting, Help Desk, Service Desk, Ticketing, Customer Service, Customer Experience, Customer Care, Inbound Calls, Outbound Calls, Call Centre, B2C The Opportunity Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit a knowledgeable and customer-focused Technical Support Advisor to join their evolving and rapidly expanding Abingdon based team. As Technical Support Advisor, you will be responsible for managing a high volume of inbound and outbound calls, lives chats and emails to customers requiring assistance with their technical products. The nature of our client’s product being technical and ever evolving means that the successful Technical Support Advisor needs to be able to diagnose and get to the root of technical issues remotely with customers whilst also being comfortable resolving the issue in an easy to understand manner. The successful candidate must also be able to absorb information, and confidently go above and beyond to offer customer service excellence to resolve the query and will become an expert in our client’s products and offerings. This Technical Support Advisor job is very well suited to candidates looking for a route into an office environment who are keen to progress within a helpdesk/service desk environment long-term. The Company Thompson & Terry Recruitment are working with a well-known and nationally respected UK brand, who are looking to recruit a kind and patient Technical Support Advisor to join their large and modern offices based in Abingdon. Our client are rapidly expanding and are looking to enhance their reach, whilst ensuring that their customer service focus remains at the centre and the forefront of what they offer. The business completely live by a set of strong core values around really going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this. In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme. Requirements: Experience of offering customer service excellenceTechnically-minded with the ability to develop outstanding technical product knowledgeExcellent telephone manner and communication at all levelsExcellent verbal and written communication skills Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.? PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.