Warehouse Shift Manager
JOB TITLE: Warehouse SupervisorSHIFT TIME: 09:00-17:30WORKING PATTERN: Monday to FridayRESPONSIBLE FOR: Team Leaders and Direct Team (Outbound AM and Logistics)JOB SUMMARY: You will be responsible for leading, directing and developing a team, identifying areas for process and training improvement. Due to business growth, you will need to ensure the team are aligned and fully understand the expectations of their role and responsibilities. Drive and lead engagement throughout the department. Responsible for positive change and ensuring accountability at all levels. Be proactive with delivering CDW’s Leadership Model and encouraging the CDW Way through all practices. MAIN PURPOSE OF JOB: To maintain and increase quality across the aligned departments coupled with efficient and structured processes to drive continuous improvement.Establish accountability within the leadership team to ensure co-workers adhere to our standard operating procedures.Create a cohesive, self-sufficient team that will deal with all attributes of physical stock.Managing productivity, ensuring accuracy and quality control within departmentResponsible for the leadership, training and development of direct teams.Identify and deliver on projects/work streams, from the point of scoping to delivery. Collaborate through cross-functional engagement, stakeholder management whilst ensuring delivery to the required timescales, quality and cost.Responsible for creating operational reports, analysis with the use of created data, observations and recommendations to ensure that continuous improvement initiatives are encouraged and delivered.Build, maintain and review planning tools to drive productivity within all relative departments.Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services.Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions.Deliver and maintain daily operation in line with internal SLA’s and KPI’sEnsuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers.Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience.Ensuring all suppliers adhere to CDWs supplier standards, manage non-conformance efficiently and facilitate value add improvements.Proactively maintaining and building relationships within CDW’s Supply Chain and external supply chains.Ensuring that all relevant risk assessments and SSOW are created and maintained for all areas of their responsibility.Excellent awareness of Health and Safety requirements within a warehouse/operations environment. PRINCIPAL ACCOUNTABILITIES: Manage the daily running of the department.Understand the needs and requirements of all departments within the NDC.Communicate all relevant and purposeful information throughout the business as required.Develop the NDC processes so they are proactive, efficient and scalableSupport and cover for absence and holiday for supervisory roles.Develop existing and new KPI’s to accurately measure the performance in all departmental areasEnsure the team adhere to published SLA agreement and develop the SLA as appropriate in line with company requirementsTo be continuously aware of the company health and safety policies including environmental, and to drive and deliver them at all times.Investigate and remedy issues when processes fail using analytical skills and strategic thinking multi-functional team player experienced in all aspects of warehousing and logistics.Responsible for the leadership, training and development of the teamsEnsure daily processes and procedures are followed to ensure smooth, efficient and safe operating.Ensure daily routines are followed to maintain an exceptional high level of housekeeping.Communicate a handover effectively at the end of shift, to highlight any issues and information that may be required for the next shift.To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles.Experience in supplier management and SLA negotiation.Experience in leading and developing a team.Microsoft Office skills.Excellent communication skills.Performance KPIs.Ability to create, maintain and analyse data.Cost saving initiatives. PERSONAL ATTRIBUTES ProfessionalismHonest and hard-workingSelf-Motivated and proactiveAttention to detailProven record of reliability, responsibility and work ethicExcellent communication and organisational skillsGood interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly.Capable of multi-tasking, efficiently managing time and resourcesAbility to work to challenging deadlinesHave a desire for continuous development and improvement of selfA receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
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