Average Customer Advisor salary in the UK

Customer Service Advisor – GlasgowAngard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Glasgow.The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi- screen environment. Start date: 15/07/2024Pay rate: £12.97 per hourLocation: Glasgow, G21 1AATemporary Contract:10-12 weeks Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday.*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*Who are we looking for?We’re looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include: A proven record in a fast-paced customer serviceQuick, accurate typist with a high attention toA proven record of delivering exceptional quality and meeting personal qualityAn ability to deal with difficult complaints in a kind, supportive and professionalExcellent telephone manner and telephony experience with an ability to deal with colleagues at all levelsMust be computer literate and proficient in the use of email, spreadsheet and word processingCreative problem solver, owning the issue through toProficiency with inputting specific datasets, must be accurate, concise andAble to make decisions involving money based on specificAchieve first time resolution with quality telephony What experience/skillset do you need? Call centre/contact centre experience is essentialA passion and commitment for delivering a great customerAbility to prioritise and manage workloads toFlexible and innovative with ability to easily adapt to changing customer

Rewards and Benefits on Offer Immediate start date.Varied and interesting job role.Great resources.Great team culture.Any support required is provided. The Company you will be working for; Our client is an established and successful company based in North Shields. They are currently looking for an Polish Speaking Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below. The Job You’ll be Doing Providing professional and efficient customer sales and service in all dutiesMaking reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements First contact resolution of customers and clients queries, requests, orders and complaintsProactively contact existing and potential customers with the aim of up-selling productsMatch and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products About You Previous contact centre experience is idealGood proficiency and navigation skills around a pc, excellent keyboard skillsGood telephone manner with a clear speaking voiceGood communication skills and the ability to build rapport with the customerAbility to work well in a teamFlexible to work at all times in the contact centre, including evenings and weekends

Rewards and Benefits on Offer Immediate start date.Varied and interesting job role.Great resources.Grat team culture.Any support required is provided. The Company you will be working for; Our client is an established and successful company based in Wallsend. They are currently looking for an Polish Speaking Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below. The Job You’ll be Doing Providing professional and efficient customer sales and service in all dutiesMaking reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements First contact resolution of customers and clients queries, requests, orders and complaintsProactively contact existing and potential customers with the aim of up-selling productsMatch and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products About You Previous contact centre experience is idealGood proficiency and navigation skills around a pc, excellent keyboard skillsGood telephone manner with a clear speaking voiceGood communication skills and the ability to build rapport with the customerAbility to work well in a teamFlexible to work at all times in the contact centre, including evenings and weekends